Refund policy

The customer is obliged to check the conformity of the products received in shipment of his order at the time of delivery. Any anomaly concerning the delivery, such as: - damaged parcel, - missing products, - deteriorated products, - products not conforming to the order, must be notified within the legal time limit of 14 days following receipt of the order.
This notification will be sent to the customer service department of the IDALUS site either by registered mail, by writing to the following address: IDALUS PARIS 39 RUE SAINT-ANTOINE 75004, PARIS, or by email to idalus.paris@gmail.com.

After the legal deadlines, and except for hidden defects, no claim will be accepted by IDALUS as the products are then deemed to be in conformity.

No returns will be accepted without a duly completed returns form.
Returned products must be packed in the original box (at the purchaser's expense), to prevent the goods from reaching their destination damaged. Only if the original packaging cannot be used, can an equivalent box be used in terms of size and strength. It is not possible to return products following a collection at the expense of the recipient. Once the return has been delivered to the address indicated below, IDALUS will verify the legitimacy of the return. The sums paid at the time of the order will be credited back to the means of payment used. Refunds are normally made within 14 days of receipt of the return.

Please retain the tracking number so that you can follow your return to our premises. On receipt of your return, we will process it within 3 to 15 working days and send you a confirmation e-mail.

Packages should be returned to the following address:

IDALUS SAS

8 PLACE SAINT SULPICE

75006 PARIS

FRANCE

The risks and costs of return are the exclusive responsibility of the customer.

In the event of a refund, IDALUS will reimburse all products returned, with the exception of taxes and customs duties paid by the customer at the time of delivery. Cash on delivery returns are not accepted. Upon receipt of a non-conforming item. Products returned other than in their original condition and packaging, notably incomplete, damaged, worn or soiled by the customer, will not be accepted. In the event of abnormal or abusive returns, IDALUS may refuse to serve a subsequent order.